Política de reembolso

Please note that due to the nature of our products, which are handcrafted, delicate, and made with carefully selected materials, each piece requires special handling and attention.

For this reason, we only accept returns in cases where the item is defective, damaged, or if you receive the wrong product. We do not accept returns for personal preference, change of mind, or items without defects.

Please read the information below carefully before requesting a return.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that due to the nature of our products, we do not accept returns for items without defects, personal preference, change of mind, or dissatisfaction unrelated to product quality.

We only accept returns in cases where the item is defective, damaged, or if you receive the wrong item.

To start a return, you can contact us at shopcristofoli@gmail.com. Please note that returns will need to be sent to the following address:

94 Newton Ave
Braintree, MA 02184
United States

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shopcristofoli@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Our pieces are handcrafted and made with delicate materials, which require careful handling. For this reason, we only accept returns in cases where items are defective, damaged, or incorrectly shipped.

To report an issue, please contact us within 48 hours of delivery at shopcristofoli@gmail.com and include photos of the item and packaging so we can evaluate the situation and make it right.

Exceptions / Non-returnable Items

Due to the nature of our products, we do not accept returns on items that are not defective.

We also do not accept returns on:

Sale items

Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item (if eligible under our policy), and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, as required by law.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at shopcristofoli@gmail.com.