Shipping policy

Shipping Policy

Thank you for shopping with CRISTOFOLI. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and holidays).

Orders placed after 5:00 PM (EST) or on weekends will be processed on the next business day.

During high-demand periods, including holidays, promotions, or product launches, processing times may be extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Options & Delivery Times

We currently offer the following shipping options within the United States:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days (if available)

Delivery times are estimates and begin once your order has been shipped.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free standard shipping on orders over [$amount]. This will be automatically applied at checkout when eligible.

Shipping Carriers

We partner with major carriers such as USPS, UPS, and FedEx to ensure reliable delivery.

Carrier selection may vary depending on your location and shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update.

It is the customer’s responsibility to monitor the shipment status using the provided tracking number.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout.

CRISTOFOLI is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees required to reship the order.

Lost, Stolen, or Marked as Delivered Packages

Once an order has been shipped and marked as delivered by the carrier, CRISTOFOLI is not responsible for lost or stolen packages.

If your tracking information shows that your package was delivered but you did not receive it, we recommend:

Checking with neighbors or household members
Contacting the shipping carrier directly
Verifying the shipping address provided

If you need assistance, please contact us and we will do our best to help.

Shipping Delays

Delivery times are estimates and may be affected by circumstances beyond our control, including:

Weather conditions
Carrier delays
Holidays
High shipping volumes

We are not responsible for delays caused by these factors.

International Shipping

[Option A – Domestic only]
At this time, we only ship within the United States.

[Option B – If applicable]
We offer international shipping to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Changes & Cancellations

Once an order has been placed, we are unable to guarantee changes or cancellations.

If you need to modify your order, please contact us as soon as possible at shopcristofoli@gmail.com , and we will do our best to assist before the order is processed.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at shopcristofoli@gmail.com .

Include: